Buyer stating Marc Jacobs glasses are fake

[photolabjunkie]

Hello, these sunglasses are from Nordstrom Rack. 

The buyer I sold them to is claiming they are fake. 

Any sunglasses pros out there?

[albertabrightalberta]

Please post a picture of the inside of the left arm also.

Does the buyer say why she thinks they're fake?

[photolabjunkie]

[photolabjunkie]

Message buyer sent me;
I have proof sunglasses are fake, I also have the same model purchased from dealer and you can compare fake and real.

[albertabrightalberta]

Those sunnies are authentic, the fonts and markings are correct and there's nothing questionable about them.

Your buyer is wrong.

I'm guessing that the buyer just doesn't like them (for whatever reason) and since you have a no-return policy, the buyer thinks he/she needs an excuse to return them.

My advice is to refer the buyer here if it's truly reassurance he/she is looking for.

If the buyer refuses, my suggestion would be to block the buyer, take the return and relist them. (The buyer got a fanastic deal! I saw those same sunnies at TJ Maxx for $60.)

[albertabrightalberta]

I'm so sorry you got that buyer and I love your factual and unemotional response to the feedback.

Please send me a PM. I sell sunnies and don't need a buyer who thinks she knows it all.

[photolabjunkie]

Thank you for all your help!!!!