Brazil's post office does not recognize the tracking code IDXXXXXXXXXXXXXXCN

[gust_cava]

Brazil's post office does not recognize the tracking code IDXXXXXXXXXXXXXXCN, do I need to consult here in Brazil?

[elementsofdesignla]

Hi gust_cava,

It may be a private carrier's tracking number. We would suggest messaging the seller and asking which carrier was used to send your package. 

We hope this information will help you make a more informed decision on your home needs.