Two separate customers wanted refunds for perfectly fine Thomas Kinkades. Scam?

[brilliancebeads]

Both complaints had overwhelming SIMILAR emails with these long explanations about how they were looking forward to the poster. Both complained about a "crease" in the middle, when there is none there. Both said the packaging was intact. Both said the paper print was "unhangable". Both wanted a refund to include shipping charges. Are they MAKING COPIES of the print and COA? I'm beginning to think it is a scam.

eBay forced me to accept the return of the first one and I know they will probably do it again since they don't side with sellers. Now that I got a similar email from another customer.....it's ridiculus. The posters are perfectly good and I hate to lose shipping charges and fees again. Thoughts? Advice?

[melda58]

You could be right about this being a scam of some kind.  I suppose you could try listing the returned poster again and see if this happens yet a third time.  

Rita

[namele365]

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@deepseashadow wrote:

the artist of light <cough cough>

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Certainly lightened many pocketbooks...

[brilliancebeads]

I had planned to list my remaining lithographs and other items for the holiday season.  But after a duplicate fishy incident like this one at my expense? Nah.

[deepseashadow]

every village has one, or two or three,davey demsy won't you help

[emy_jay]

As a newer seller I knew people would jump at the chance to try and pull one over on me. So in order to minimize people like this the best I could, I  changed my return policy to no returns. I have since changed it.  But for some items especially art pieces I'll still have it set as no returns. 

[maxine*j]

Sellers need to remember, though, that "no returns" is not the same as "no refunds".  If a buyer files a claim, eBay will refund, to the buyer, the purchase amount and the original shipping cost.  All the seller saves is the cost of return shipping.  All "no returns" means to eBay is that you don't want the item back if a customer is dissatisfied with it.

To quote eBay:  Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description.

https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests/setting-rules-re...

[argon38]

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@emy_jay wrote:

As a newer seller I knew people would jump at the chance to try and pull one over on me. So in order to minimize people like this the best I could, I  changed my return policy to no returns. I have since changed it.  But for some items especially art pieces I'll still have it set as no returns. 

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As Maxine says, a "no returns" policy still means you have to accept returns if your items are not as described. And an unscrupulous buyer who is determined to get their money back will not hesitate to damage your item before returning it.

[maxine*j]

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@argon38 wrote:

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As Maxine says, a "no returns" policy still means you have to accept returns if your items are not as described. And an unscrupulous buyer who is determined to get their money back will not hesitate to damage your item before returning it.

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And some unscrupulous buyers look for a "no retrurns" poilcy, hoping the seller will stick to the stated policy, so the buyer has the item free of any cost. 

A "no returns" policy only makes sense if a seller has decided that his cost of sale makes it more sensible to take the loss than process the return.

[argon38]

Not to mention the fact that many honest buyers find a "no returns" policy suspicious and offputting, and will simply look to buy elsewhere.