order not received. unable to find order in my file. credit card charged for order

[michcah41]

The order I placed and as charge for on Jan 11 has not been received.  I can not find this order in my account.  When I click on "contact seller" I am directed to register an account - I already have one.

[kensgiftshop]

Could you have made the purchase as a guest?

Here is some information on guest orders.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-...

[az93]

My ebay>purchase history