how to actually contact a person at EBay

[coarmagh]

I have purchased an Item, the seller has not shipped the item and does not answer multiple messages I have sent, I cannot cancel the order, Ebays help just makes you go in circles how do I open a case with Ebay to get my money back

Thanks for the responese

[lamber9347]

No reason to contact anyone, everything is purposely automated. Look at the estimated date of delivery, once that date has actually passed, you simply open a case for item not received. Just follow the prompts and the system will take it from there. Seller will then either ship your item or provide a full refund. No reason to message seller either. Best of luck to you....

[lamber9347]

Here is a link to the policy....

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

[kensgiftshop]

A day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.