I bought an item from a Seller. I am also a Seller who understands what it's like out there.
Having just been a victim of a dishonest Buyer who claimed my item to be fake, when it was not. The sneaky tactics people are now employing and eBays reluctance to choose truth over nonsense in favor of the clearly guilty side, makes it a real minefield to buy or sell. I lost that case btw and the Buyer still has my item. No one cares.
Back to the Seller, he did everything right. He shipped it fast, offered good communication, it said 'delivered - no signature required' on the eBay notification. It was allegedly delivered though FedEx.
The problem is that I could not of predicted what was to follow and have never experienced this before.
That morning I was in the apartment (we only moved in a few weeks ago and I've seen some dubious looking people often hanging around out there) - at 9:03am FedEx supposedly dropped off the package (without even knocking) and at 10:00am I got the text that it had been delivered. I opened my door and to my total dismay, it wasn't there. I ran out and scoured the whole complex, I was fuming but couldn't see anyone about. No offices or anyone to tell about the situation.
I immediately called the Police, I have a crime reference number, and then filed a claim with FedEx.
None of these actions resulted in anything happening.
They replied a week later telling me that they couldn't honor the refund without written consent from the Sender (in their eyes, the 'customer') - I mesaged him providing all the info including the police report. I basically just kindly asked (and midly grovelled) that in order to help me he would need to contact them directly and the waiver would release the return back to me. Everyone a part from the FedEx driver (who I blame entirely for this bungled 'fake delivery') The sender says he feels this is a 'fake claim'. - From this I can take that he doesn't trust me, in spite of the countless messages and valid points arguing my case. He is adamant that he does not want to call them, because it will effect his 'scores' with Fedex.
He insisted this is a 'fake claim' - I mean why should he care? eBay/Paypal honored in his favor. He gets his money, FedEx get theres, and some thief gets my item.
Whilst I can appreciate the account, this is an occasion where he has the power to be human and show some compassion first, rather than help someone over one minor note on an account with a company who really do not care that the claim was filed in first place, its just a convenient policy that the sender is responsible in doing the claim which presumably gets them off the hook for thousands of claims every year.
Can you tell me that they are not going to cut him any slack and never again honor any future claims, just because an item was poorly delivered and bungled by the driver, of the very company who is at fault. He literally told me to 'know for next time'. So I now expected to see into the future. Be prepared, with a baseball bat perhaps?
I cannot make modifications to my apartment, any external cameras would presumably be smashed or kicked down. I now live my life in fear, waiting by the front door like an insane person, because my mail will be stolen if I don't grab it the minute it arrives. We know how impossible it is, to know the delivery time info before hand. Why can someone honestly be like that? I have tried so hard to come across as the honest, good natured person that I really am, yet I seem no better than the "thief".
So, chalk it up to bad luck, on both sides as a Seller and a Buyer? Correct? Where is the justice.
It seems no matter which side of the fence I'm on, its deemed the wrong one.
