Received wrong Model #

[foxygranny52]

What happens if the item you received is an older, different model # than the one you ordered and the seller does not accept returns?

[Anonymous · Accepted solution]

The item is not as described which overrides any return policy or lack thereof. Go to the resolution center and file an INAD case.

https://resolutioncenter.ebay.com/

[kensgiftshop]

@foxygranny52 

Go to the resolution center below and select, the item doesn't match the description.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

[foxygranny52]

I tried that but the return button was grayed out, so I just send a normal message... not sure if that will work or not??

[Anonymous]

No, don't do that. Try this link then https://www.ebay.com/help/action?topicid=4022

Select "You'd like to return your item"

[foxygranny52]

I’ve tried the resolution center twice and when I hit “send” - it just rolls!! Ugh

[Anonymous]

eBay has been having quite a bit of issues today. I suspect it's more due to the site rather than your ability to return. The option to return an item that is not described is always available if within the proper time frames, speaking of which... 

I'm also assuming that you received this item within the past 30 days?

[kensgiftshop]

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@foxygranny52 wrote:

I tried that but the return button was grayed out, so I just send a normal message... not sure if that will work or not??

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How long has it been since you received them?

Has it been less then 30 days?

[Anonymous]

A very reliable recourse is "eBay for Business" on FB.

Explain the situation and you will get a response same day or next morning if late in the day.

Give them the order #, both you and your trading partner's eBay ID's, your email and zip code.

They are very impartial and get back to you quickly.

It is the very best way to contact eBay and get results.