Make an offer changes

[beercanseeker1]

Ebay has changed make an offer to the buyer. It now has to automatically be set up through paypal so when the offer is accepted then it just bills. problem is I made an offer and it says pending on my paypal and its stil on there a week later i do not want to keep having all of these pending items sitting on paypal every time i make an offer i have passed up amy items now that i would have made a offer to the buyer. your buyers are missing out on selling their items.

[d-k_treasures]

Yes - it's a big problem. The authorization hold is not released if the offer is declined or times out. Depending on the card, it's probably 7-10 days.

[mtgraves7984]

"problem is I made an offer and it says pending on my paypal..."

@beercanseeker1 

Yes, that is a problem. You're saying that PayPal hasn't released the funds (to the seller) for your offer? How can that be?

[d-k_treasures]

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@mtgraves7984 wrote:

"problem is I made an offer and it says pending on my paypal..."

@beercanseeker1 

Yes, that is a problem. You're saying that PayPal hasn't released the funds (to the seller) for your offer? How can that be?

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I believe that the OP means that the auth hold is still active, even though the BO timed out or was declined. What is what happens, and it's wrong.

[7606dennis]

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@d-k_treasures wrote:

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@mtgraves7984 wrote:

"problem is I made an offer and it says pending on my paypal..."

@beercanseeker1 

Yes, that is a problem. You're saying that PayPal hasn't released the funds (to the seller) for your offer? How can that be?

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I believe that the OP means that the auth hold is still active, even though the BO timed out or was declined. What is what happens, and it's wrong.

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Actually, I believe that the amount of time the authorization hold would depend largely on the funding sources policies in such cases.  Of course, there is a matter of communications time between the time the offer is declined or expires and when PayPal receives notification of that and then notifies the funding source.  Alas!  Even in this day of electronic communications things like that are not instantaneous.  

[ittybitnot]

@beercanseeker1 

Actually, eBay staff addressed this problem in the spring update thread.  See post #15 here:  

https://community.ebay.com/t5/2022-Spring-Seller-Update/Question-thread-Expanding-efforts-to-reduce-...

If you are getting "pending" notices in PayPal AND those authorization amounts are NOT available for your use, I would guess the problem has not been fixed.  

[beercanseeker1]

the funds are available it just sits there saying pending and the item has been sold for more than a week but still shows up pending because i made an offer. If i keep making offers on items i am interested in i do not want all of my offers pending piling up after the items have sold they should be taken off of my paypal account. its not a very good system.

[mudshark61369]

@beercanseeker1,

When you see the Enter payment info message on an Offer, in many cases it is because the seller was given a new Buyer Requirement that more or less is Immediate Payment Required.  Many sellers do not even know that the requirement exists or that they were opted into it without being asked.  

@d-k_treasures, @mtgraves7984 , @7606dennis ,

The problem with the authorization holds is there has to be communication between eBay/Adyen and the payment provider (PayPal, Bank, Credit/Debit card provider)  As usual, in ebay's  haste to make more money, they left out that part of the system across the board in Managed Payments, not just with orders. 

  For Example: If one rents a vehicle and has an authorization hold put in place. Within hours of you actually paying for the rental, the hold is released. That is because there is a communication system they have in place authorizing the hold release.

[d-k_treasures]

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@ittybitnot wrote:

@beercanseeker1 

Actually, eBay staff addressed this problem in the spring update thread.  See post #15 here:  

https://community.ebay.com/t5/2022-Spring-Seller-Update/Question-thread-Expanding-efforts-to-reduce-...

If you are getting "pending" notices in PayPal AND those authorization amounts are NOT available for your use, I would guess the problem has not been fixed.  

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I've never believed their statement of "We do not perform pre-authorization holds". If they didn't do that, how could it possibly work as intended? Someone could just enter any card that is maxed out and if they won, the card transaction would fail - what happens then? Is it still sold? What does the seller see? If they don't do an auth hold, do they at least verify that the card is active and not just verify the card by checking the length of the account # by card type and/or calculating the check digit?

@ittybitnot 

[mudshark61369]

@d-k_treasures,

Amen to this post. 

The ebay "staff" that have to respond to us are told what kind of gobbledyguk (intentional mispelling) to hand out, to placate the unthinking, by their superiors.  I kinda feel sorry for them, but they make a choice to go along with that crap.

[ittybitnot]

I've never believed their statement of "We do not perform pre-authorization holds". 

@d-k_treasures 

Me either.  We have seen too many examples to the contrary.  

Maybe they just "appeared" on people's statements by magic,  but the merchant of record (which is now eBay) is usually the cause of such in real life.  The merchant also is in charge of the circumstances, duration, etc. of such a hold.  It is NOT a function of the buyer's bank as previously stated. 

They made the authorization holds, but did not release them if an offer was declined.  

[lacemaker3]

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@ittybitnot wrote:

@beercanseeker1 

Actually, eBay staff addressed this problem in the spring update thread.  See post #15 here:  

https://community.ebay.com/t5/2022-Spring-Seller-Update/Question-thread-Expanding-efforts-to-reduce-...

If you are getting "pending" notices in PayPal AND those authorization amounts are NOT available for your use, I would guess the problem has not been fixed.  

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seller_update@ebayand tyler@ebay (since you replied on that thread a few days ago; I hope you are still around and can help with this) ...

The problem has not been fixed. It's still happening.

eBay needs to really fix this, not just say that it's fixed and hope that people don't notice it anymore.

[d-k_treasures]

Exactly.

I also seem to remember reading that it didn't take it off if it was charged either, meaning that they never used the auth code to settle(capture) the transaction.

Not ready for prime time yet.

[d-k_treasures]

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@mudshark61369 wrote:

@d-k_treasures,

Amen to this post. 

The ebay "staff" that have to respond to us are told what kind of gobbledyguk (intentional mispelling) to hand out, to placate the unthinking, by their superiors.  I kinda feel sorry for them, but they make a choice to go along with that crap.

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They could at least tell the truth when dealing with some sellers livelihoods on here. And the more this happens to buyers, the less offers will be made.

And if they ever do it for auctions, I'm gone.

[mudshark61369]

If they told the truth, they would probably be out of their jobs.  I do not think they would try this with auctions because it would really be a mess if those sellers couldn't combine because of the not worded for what it is, IPR. 

The very least ebay could do is make an announcement saying what they did, by opting in sellers who do not even know there is a new Buyer Requirement.  Then the sellers could uncheck the option so buyers don't end up with authorization charges when an offer isn't accepted and sellers can combine multiple offers without having to refund some of the shipping cost.