How can you contact customer service instead of ai generated responses that aren't at all helpful?

[avent-2]

 I need to talk to a real human like you used to be able to before covid became an excuse to not provide real customer service?

[tobaccocardyahoo]

If you cannot solve your problem with the automated methods, it is likely that no human you can contact can solve it either.

It has nothing to do with Covid measures. The people you can contact have no ability to judge policy matters or override the bots.

[simba6]

Could you explain the issue your having?  In many cases we can help.

[soh.maryl]

If you  cannot find your answer in the "automated methods", how about returning here and telling us about it? Quite often we are able to help or to suggest how to get help.  

[mudshark61369]

@avent-2,

The "real humans" you can speak or chat with work for a 3rd party phone/chat center.  They give you stock answers from the play book they are given which only covers the most common issues.

  For things a little more complicated, posting about your issue on these boards will usually result in a person being given info on what to do and where to go to get resolution.