eBay

stardust346 · ‎03-10-2023

Hello,

I have ordered a gift card (digital delivery) from a seller with high rating but they would not respond since the initial message, i paid via credit card, my order is not covered by "eBay Money Back Guarantee" and i can't cancel it! how can i get my monety back? any help is greatly appreciatd.

campanaelia · ‎03-10-2023

If you used paypal, they will cover it. As a last resort dispute it with your credit card

kathiec · ‎03-10-2023

@campanaelia wrote:
If you used paypal, they will cover it. As a last resort dispute it with your credit card

No, Paypal won't cover it. They no longer cover digitally delivered goods. A credit card dispute is the only option.

campanaelia · ‎03-10-2023

ok, I didn't know they ended the coverage, it's been a while since I filed a claim with PP for a digital product. So credit card is the only option left.

fab_finds4u · ‎03-10-2023

They didn't cover digital goods, and then they did. Are you saying they changed their mind?

https://www.pymnts.com/news/2015/paypals-buyer-protection-for-digital-goods-goes-live/

PayPal's website says they're covered.

https://www.paypal.com/us/legalhub/seller-protection?locale.x=en_US#intangible-goods

fab_finds4u · ‎03-10-2023

PayPal still covers digital goods. Click on the PayPal link I provided in message 5.

kathiec · ‎03-10-2023

My error. The page I was reading covered seller protections. Sellers aren't covered for digitally delivered goods.

campanaelia · ‎03-10-2023

@fab_finds4u wrote:
PayPal still covers digital goods. Click on the PayPal link I provided in message 5.

That's what I originally said, I was taking @kathiec word that they didn't anymore.

fab_finds4u · ‎03-10-2023

Yes, the PayPal page shows seller protection for intangible goods-and how to establish proof. File a dispute. Buyers are protected. paypal.com/disputes/

simba6 · ‎03-10-2023

If you paid by credit card, contact your card company. They offer the best protection. Please don't ever buy a gift card again.

stardust346 · ‎03-11-2023

As i mentioned, i paid with card not PayPal which was my first mistake. However the seller has a positive feedback, i don't understand why would they try to scam me over a gift card.

However i noticed some sketchy stuff about this seller despite the high rating

The listing says it's based in Switzerland however the seller's page saying Hong Kong based.

My second mistake is that i used a prepaid card for my payment method and i don't know if there's a way to chargeback.

certifiedcitynet · ‎03-11-2023

Simply dispute the purchase with your credit card issuer. Include screenshots of your unanswered emails that requested the code. I would bet the house that you will win the dispute.

ALWAYS PAY WITH A CREDT CARD!!!!!