DISGUSTED WITH THIS WEBSITE.......... HOW DO I GET IN TOUCH WITH E-BAY........TOTAL FRUSTRATION!

[golden2k]

I CANNOT GET ONTO THIS WEBSITE AND MY PASSWORD IS NOT BEING FIXED AND I AM FED UP.........HOW DO I GET TO SPEAK WITH A "HUMAN BEING"???????????

[klhmdg]

Are you not in the website?

Turn off the CAPS. People tend to answer when not being yelled at...

[reallynicestamps]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.

And you get a transcript so you can compare what you heard with what you were told.
 

[az93]

You can't contact them, but they will contact you. Go to a help page and keep clicking until you see HAVE US CALL YOU. Then save it to your favorites bar for easy access. They call very fast.

[sapphire_studio]

There's nothing to click on anymore that says have us call you. You have to use the automated chat system and keep asking it to call you. I couldn't get it to actually call me this weekend but maybe you have to do it during normal business hours. Hopefully it's not something they discontinued recently.