Can You Open a Second Item Not Received Case After Closing First on Same Item?

[tamaralea]

I purchase an item that has been in transit for over 2 weeks.  The seller assures me it is coming and asked me to close the case because it recently got to my hub.  She told me I can open another case if it doesn't show up.   I didn't think I could do this.  Is she telling me the truth?  She already lied about her location (city it should have shipped from).

[mudshark61369]

@tamaralea,

Not through ebay.  You can file with PayPal however.    You never should have let the seller talk you into closing the dispute. 

Was this by chance a chinese seller misrepresenting the item location?

[nobody*s_perfect · Accepted solution]

No, you cannot open another "not received" case after closing the original one. Closing the case tells eBay that you have received the item. This seller has lied to you twice.

[tamaralea]

I didn't close the dispute, so she refunded me.  Judging by the tracking, the first scan was in MI.  I told her I would send her the money again, if I ever get it, but her lack of truthfulness is making me angry.

[blankauctions]

I should let you know, Items going through MI sorting facilities are taking much longer than normal transit times. I sent items Priority and they still took two weeks to arrive. Whether this individual seller is being honest, I wouldn't be able to tell you.