@blazemobile,
"I shipped a phone and have pictures of the label and items shipped. Buyer says they got some perfume. Ebay sides with buyer so i'm out the phone and money".
Did you challenge the not as described dispute, and ebay refunded the buyer's money without having to return the phone? If you did, you messed up. Unfortunately the Money Back Guarantee is overly buyer centric, and doesn't allow much help for sellers who get scammed. Especially, if the seller doesn't follow their return policies for Not As Described.
You should have accepted the return, and if you received anything besides the phone back, after refunding the buyer. You could have taken the return package back to the carrier along with your photos and the original tracking info and asked them to compare the returned package info type/size/weight to the original label info, and if it did not match, get the clerk to write a note in general on company stationary saying that. Then you should have opened a Postal Fraud claim and sent the claim number to the buyer telling them you have reported them, for postal fraud. Sometimes a buyer finding out they have had a postal fraud claimed opened against them, will contact a seller saying they made a mistake and make arrangements to return the item and send money.
The information from the shipper, and your photos of the item sent, and the returned package along with a postal fraud claim number, could have been sent to one of eBay's social media sites Facebook or Instagram. The reps on those sites are ebay employees and are more familiar with scams. They might have issued you a courtesy refund and possibly take action against the buyer.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://www.instagram.com/ebayforsellers/
"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
