Seller described an Iphone with 1 year Applecare but when looked up the IMEI, it’s expired

[thelilstoreedp]

Hello eBayers, I recently bought an iPhone from a seller described as “ with one year Applecare.” Still, when the phone arrived, I checked its IMEI on the apple website, it shows that the Applecare has been expired, I contacted the seller, and she refused to refund because she listed it as none-refundable. Besides, she claimed that the phone is in excellent condition, but when I checked the screen through normal light, there are a lot of minor scratches. So please advise me how to handle this situation. 

Thank you.

[comics-scifi-collectibles · Accepted solution]

@thelilstoreedp   You have 30 days from date of delivery to file an item not as described refund request

File the request here: https://resolutioncenter.ebay.com/

Doesn't match pictures or description.  The eBay MBG over rules the sellers return policy

4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your paypal account to pay return shipping if they are in another country then ask ebay to step in and help:    https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

2 business days after tracking shows delivery back to the seller the eBay system will automatically refund you if the seller has not already done so.

If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to China or other countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.