why is so hard to contact e-bay when u need to return a item that seller agreed to accept return

[jr5838]

seller agreed for buyer to return item but seller will not refund unless i go through ebay

[dryophelia]

@jr5838 

It is better for you to go through eBay. 

No need to call eBay. Open a return through your purchase history. 

[inceptions]

@jr5838 

The seller advised you correctly. You need to open a return through eBay - for your own protection.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...