wooden_flower Volunteer Community Mentor.
Is it possible you were not signed in when you made the purchase?
Copy this link, then sign out. Use the link while signed out to see if you have a guest purchase, and when it is estimated to arrive.
If no guest purchase and it is not in your purchase history, you need to ask customer service for assistance.
The easiest way to do this is to post a private message on social media. www.facebook.com/ebay www.twitter.com/ebay
To speak to customer service, use the link on the left side of this page “have us call you” - https://www.ebay.com/help/contact_us?id=4002&st=10
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.
If yo still don't see the link, wait a while and try again - the link disappears when the queue is full.
