the seller send me not new goods!

[afleyla]

Hi!

İ get my parcel and see that some goods not new. not only not new, but in terrible condition. I write to the seller and send him all the photos of the goods, but he ignores me! what i must to do?

[tree*fern]

Hi @afleyla  You have up to 30 days after you received the items to request a return for full refund. Your purchase is covered by eBay's Money Back Guarantee.

Here's how to request a return for refund:
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-receive...