These are the instructions to upload your own label tracking -
Here’s how to add the tracking information to your return if you’re using your own return shipping label:
- Go to the return request in Purchase History
- Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.
- Enter the tracking number.
- Select Mark as sent.
Many buyers say those instructions don't work, and if you can't upload it, then you'll have to ask eBay CS to add it for you -
Scroll down to the bottom of this >> Help page on Return shipping for buyers
Click on "Contact us"
In the Help Chat box that opens click on "See more"until you see the
option to "Contact an agent" (may have to scroll a bit), click that
OR...type "Agent" in the reply box then hit "Send" to bypass the bots
You should get the options to Chat with agent, or have them call you.
Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
With the Chat option eBay will automatically email you a transcript.
