shipping a fragile item and weighs more than I expected

[xcxl2016]

I purchase a label for 4 pounds but it is actually 6 pounds

[lisa5768]

@xcxl2016 

You can void the incorrect label and then purchase a new one with the correct weight.

Go to your shipping labels page and find the unused label. In the drop down actions menu is the option to void the label. You have 28 days to void USPS, UPS, and FedEx labels. eBay Standard Envelope labels are non-voidable once they have been printed. If it was a USPS label it will take up to 21 days for them to verify it was not used and send your refund. More details on the page below.

https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labe...