03-28-2024 11:04 AM
HI
My buyer wanted to be refunded for an item that took forever to get to her via the mail. She opened a case and I obliged with giving her a refund. The case was closed. Meanwhile the item has showed up. I can't figure out how to send her return postage to get it back. Can anyone walk me thru this?
Thanks
03-28-2024 12:11 PM
You can not create a label or send her the money through eBay.
Open a free account at pirateship.com. Create the return label and print it to a jpeg file. Send the jpeg to the buyer in an eBay message.
03-29-2024 05:37 AM
I tried to do that and Ebay stopped it. ugh
03-29-2024 06:01 AM
Wow, I have never heard of that. Could you try sending it again, and grab a screen shot of the error message? I'd like to get that to the eBay team. You did use a jpeg, and not a pdf, correct?
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