seller respond time
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06-15-2024 01:53 PM
How long should i wait to hear from a seller i purchased a product that is defected? i sent message but have not heard from them………..thank you
seller respond time
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06-15-2024 02:05 PM
It is the weekend, so waiting until Monday would be reasonable.
Even if he responds, you should open a return request - in your purchase history, select return this item. Under reasons select does not match the description, and follow the prompts. Add a photo and a some details.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.
eBay member since 2001.