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seller respond time

How long should i wait to hear from a seller i purchased a product that is defected? i sent message but have not heard from them………..thank you

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seller respond time

@cdon42 

 

It is the weekend, so waiting until Monday would be reasonable.

 

Even if he responds, you should open a return request  - in your purchase history, select return this item.  Under reasons select does not match the description, and follow the prompts. Add a photo and a some details.

 

The seller has 3 business days to send you a return label or a refund.  If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.

wooden_flower Volunteer Community Mentor.
eBay member since 2001.

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