returns

[designerrack101]

is it fair to the seller to have to refund for items that tracking  shows it was shipped and in transit but  has been delayed for say 45 days?  i dont thinks its fair we should loose the sale because of usps loosing the package.  is there anything that can be done

[designerrack101]

also, if a  package is insured through usps standard $100 how long does it take to file a claim and how does that process work?

[wooden_flower]

@designerrack101 

You are responsible for the package until delivery, so if your buyer has filed a not received claim, you owe them a refund.

File your claim with usps here - https://www.usps.com/help/claims.htm