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returning item

I have been trying to return this item to seller in china.  the shipping addres  they sent looks fake and have been asking for an update on it so I can ship the items.  

 

Hello I am trying to return this item but having problems with the shipping label. DHL has refused taking it, they say the label is not correct. the name looks like someone just typed in letters. I need a proper return address so I can ship the item back for refund.
what was sent to me

uoyangyunxidianzishangwuyouxiangongsi

xigongquzhuangyuanhonglu

xuhuishidaitianji1haolou2danyuan1101

luoyang 471000

Thanks MIKE
 
 
this is what they sent me
 
 
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returning item

This is my standard reply regarding returns:

 

The easiest way is to go to your Purchase history, locate the item. You have 30 days from date of receipt. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on MORE to see that option. The seller will need to provide a prepaid shipping label for its return. You print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click Ask ebay to step in, to force the refund.

 

If the seller is from another country, s/he will have to send enough funds to cover return shipping, because the seller cannot provide a shipping label good in this country, or refund in full without having you return the item. If the seller does neither, click on the link to Ask ebay to step in, when it shows up in the case.

disneyshopper
Volunteer Community Member

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