requesting a refund "ask ebay to step in"

[Anonymous]

hi, i received a piece of pottery that had undisclosed damage. the seller had a "no returns" policy. i opened a "request for a refund" on 7/23. the seller responded to me through "ask a question" and acknowledge the damage and said she would take a return for refund, but she did'nt directly reply to my "request a refund" e-mail. in my pending case  it states ebay will "step in" and assist if no response by 7/28. i just checked the case web page and there is no link for this "ebay step in" feature. what should i do? i don't want to just mail the item back without any formal process being done, seems to risky. any ideas? thanks

[ferncliff-39 · Accepted solution]

Wait until tomorrow and see if the option is there.

eBay is funny about dates - it's usually tied to a specific time - ie, if you opened your case at 7:28 pm, then you can't ask them to step in until that exact same time on the day they specify.