on 09-10-2018 01:18 PM
The seller will not give me a refund for a cell phone that will not work
Go to the resolution center - there's a link at the bottom of the page. Click I received an item that doesn't match the description, and follow the prompts.
The seller has 3 business days to send you a return label or issue a refund. If he doesn't send a label or says he can’t send a label, click 'ask us to step in'.