eBay

How do you remove a saved seller from the saved seller list?  ... View more

Hi,  I'm U.S. seller. I cannot find eBay customer service phone number. I just want to talk to a live person to solve a return case. In case that an agent cannot solve the case, how can I talk to their supervisor if the agent don't want me to? Anyone can help me with this please? I don't want to chat with agents, some of them seem like not to understand the case. I don't know why??? THANK YOU VERY MUCH!!! ... View more

If I void a shipping label, will I get another label? I wanted to add signature required for delivery. Thanks   ... View more

I am with a company registered in Switzerland. To start selling internationally on eBay would we sign up for a .com account or with ebay.ch? We don't have an account yet. I had to use my personal account to post here. ... View more

I just set this new account up. I sold something for $100 ebay received $158. But its on hold until delivery??? Whats that? Its like $50 to ship and I don't have that right now. This is the first thing I sold. Don't know what to do.  If I set the account up wrong then I need help fixing it. I can't get a real person at ebay to help ... View more

I just upgraded from a starter store to a basic store and noticed that I am getting charged $0.10 for scheduling listings.  As far as I saw this isn't something that should have changed with the higher store level. The only thing that mentions this fee is classified listing which I don't even know how to do and have been only doing fixed listings for all my items.   Any info on why this is happening now or maybe how to change a setting that I can't seem to find would be helpful.  ... View more

Hello, my debit card for some reason, does not work specifically here, I have gotten my card working on multiple websites that ships to my area, which all work except for this one. Any reason why this is the case? My guess is that it possibly has to do with the zip code being xxxxx-xxxx rather than just xxxxx, that or it's because my card is new. And yes, I have closely followed the pre-mandated help given automatically by eBay, already, unless if I'm seriously misinterpreting what they meant, I feel like this is the best place to ask an question like this. Thank you to anyone who will help me out. ... View more

How do I close a claim after the time allotted to send back the items to the seller ?  How do I get my funds release to me as a seller? ... View more

This is response I got from the person's email:   I had prearranged a deal with ebay buyer protection so my presence isn't necessary. If you want to buy it the deal will be done using ebay's services and I can provide free delivery as I have a promotional free shipping card with them and I am planning to redeem it for this transaction if we move forward. The deal includes 5 days to test and inspect the vehicle. No money will be released to me until you decided to keep it or not. If you want to start the process all I need from you is the following info: your full name, full delivery address and phone number. Once I got all the info, I will forward it to ebay and register you as my buyer. They'll email you with all the information you need to complete this deal. Waiting on your response asap. Thank you   Can I trust this information?   Thank you, KCWAGGONER College Station, Texas ... View more

I ordered an item on 5/29. The package showed delivered on 6/7, but it was not. I was home at that time, and there was NO delivery. I did make sure to check all around the house, in case it was left in an odd spot. It was not. I contacted the seller, who responded that they would send out a replacement item. Since then, I have tried to obtain shipping information on the replacement - a ship date, tracking number, and estimated delivery date. The seller keeps responding with vague answers such as "please wait 2-5 days" and "will update tracking soonest" and "please wait." I have asked for a refund, and I was told to wait, the package was sent. I don t believe they ever sent a real package containing the item I ordered. The tracking just shows delivery to zip code, not to an actual address. I am signed up for UPS My Choice, which always notifies me the day prior to a package arriving, with an estimated time. I did not receive any notification from UPS this time. Something is not right about this. I paid for this on 5/29, 18 days ago, and I would like my money back. I believe the seller is being dishonest - their immediate response was that they would re-ship the item, not to open a case with UPS and find a lost package. I opened a case on eBay and asked them to step in, but they closed it saying this was delivered. What can I do? I'm not trying to get an item for free. I'm out the money and have NOT received the item. ... View more

I received a message from someone in Spanish, but I only understand English. What can I do? ... View more

I bought a playstation 5 on june 10th and i have been checking the shipping status but it didnt move from pre-shippment status, so i contacted the seller and he said he made a mistake selling it and is going to ask ebay to refund me. Is this possible or is it too late for ebay to refund me since it technically was already paid for and is in the shipping stage? ... View more

I sold an item and had it set us as “buyer pays shipping.” I calculated the cost ahead of time. When the item sold the shipping fee was deducted from my PayPal account for me to create shipping label. When the buyer paid for the item, the shipping cost was deducted from his final amount instead of adding the shipping cost to his total. So it s as if I paid for shipping twice. What am I doing wrong? ... View more

Hi, I purchased a handmade to order teepee from a seller on a BIN listing and paid immediately. It was about $600. She contacted me the very next day saying her house and shop burned down, and she didn’t know what to do about the order. I kindly asked her for a refund, and didn’t hear back for several days. She messaged me today saying she lost everything in the fire, cannot issue a refund, and I have 2 options. One is to get a refund after her insurance is settled, which she says could take up to a year. The other is that she makes the teepee, but I won’t have it for 3 months. Her listing was for a 20 day turn around, the expected arrival date was July 19th. It’s covered by eBay money back guarantee, but wouldn’t a 3 month time frame on delivery be passed the allowed time for the guarantee? I’m worried this is a scam, but her feedback is 100% positive. I guess I’m just looking for advice, has anyone else experienced anything like this? Thanks ... View more

I sold an item after a 2 year pause.  Now with the new "managed payments" I am trying to figure our EVERYTHING before I make a mistake.  I am wanting to see each sale so I know all costs, fees, taxes etc. so I know what is coming at years end and can stay current.  I can access REPORTS from Seller Dashboard.  I had a Dashboard for years, but now I'm told to "sell an item" to get it back.  I just sold and item!  I have no other items to sell yet.  I don't want to start up till I know all the details.  how the f--k do I get my seller dashboard back so I can see REPORTS to know EXACTLY all pieces of the sale?  Note: I spent 3 hours in the bull---t CONTACT eBay Q & A area and I still cannot find the answers I need!  HELP! ... View more

I just had an international package returned to me from the processing facility and the customer did not send it back...what is going on? can't even talk to Ebay without a phone number   ... View more

      Hello, Can someone help me identify if this bag is fake or real?  I got it in a lot and I don’t know how to tell if it real.  Also, is there any reseller in Louisiana who is willing to mentor someone? Thank you very much.  ... View more

I’m having problems figuring out how much you can sell in a year and still be considered a hobby seller? Is one limited to a certain amount annually? Do you report an annual amount to the IRS or do you have to do quarterly with hobby selling?  I sold on eBay years ago when it first began and am a bit rusty figuring out the new rules. Thanks for any info. ... View more

I purchased a cell phone on ebay 5months ago. After I received the phone, I ran a check on the IEMI which showed the device had an outstanding balance with T-Mobile. I contacted the seller who assured me that they had checked with T-Mobile and the IMEI was clean. yesterday I learned that  T-Mobile had blacklisted the IEMI as lost or stolen and locked it out of their network. Obviously the seller was not truthful. Now my phone is useless. I have no way to contact the seller after 5 months and have no luck contacting ebay. Any suggestions on how to proceed to return and get a refund? ... View more

How do I refund a buyer? The item was damaged in shipping and I don't need it back. I tried using the Refund a Buyer page, but I can't get the grayed out area to work:   I'd appreciate any help anyone can give me. ... View more

Refunded a buyer for a coin he claimed never arrived. I sent it using the new eBay coin, trading card, etc shipping option. It has an eBay internal tracking number that does not track on the USPS website. How do I recover the $20 insurance that eBay states is included in that service? ... View more

My credit card expired, how can I replace it? ... View more

g THE BUYER PAID FOR AN ITEM SHIPPING LISTED AS LOCAL PICKUP THE BUYER CHOSE TO SHIP IT BUT HAS NOT COMPLETED THE ARRANGEMENTS. IT HAS BEEN A MONTH SINCE THE PURCHASE. DO NOT WANT TO THE RETURN MONEY AND RESELL IT. I HAVE SENT MANY MESSAGES AND HAVE NOT RECEIVED A RESPONSE. WHAT ARE  OTHER OPTIONS?   ... View more

Does Ebay offer to store a vehicle in a container, ship the container with vehicle to the buyer and if buyer not satisfied, can return vehicle in said container; all at the expense of the seller?  Seen a few vehicles not on Ebay but FB, they however said that the transaction would be handled by Ebay.  Bottom line the vehicles looked much too nice to be sold at the asking price with all the supposed buyer protection.  Please let me know if anyone has used or heard of this.  Thanks...................... ... View more

Hi Ebay Community,   I need help deciding whether to issue a refund or ship item to a customer that hasn't replied to my emails since this past Friday. This was all due to a discrepancy on the listing, which I caught, after she had bought it. Here's a brief.   I listed an item but made a mistake on the fluid ounces, I had just listed it 10 minutes prior, when I got notice that it had sold.  Then I noticed the mistake and contacted the customer to let her know. I was willing to refund it or ship it, but needed to hear from her first, but customer never emailed me back.  Which I find strange, unless she has a trick up her sleeves and is avoiding me, but I will give her the benefit of the doubt,  she just doesn't check her emails often. Today is Monday and I need to either ship order or refund it.   My worse fear is that, if I ship it, she receives item and is all good, but she will get caught up with her emails at some point, then realizes she wants to return it, after its already been opened. I don't really want this outcome, because the item has a seal and once its broken I can't no longer sell it at all.  My other fear is that she will leave a negative feed back and I don't like those either, LOL.  I don't know what  to do.  Please advise if you can. Thanks so much, Dallas Daniels ... View more

Hi. I will be staying at my summer house for a month and I am wondering if I can sell from that address. For example, all of my current listings say items are shipped from my permanent address, so can I temporarily change the shipping address to my summer home or would I have to create a new profile? ... View more

If the item that I'm receiving a refund on was mostly paid for with gift cards will the money go back on the 3 gift cards I used or go my PayPal account? It's been 4 days. It hasn't showed up on my PayPal and I can't check the gift cards bc I don't still have the numbers on the gift cards which is the only way eBay will let me check. When I try to contact eBay this forum is as far as I got. ... View more

How do I empty the messages in the Trash folder? ... View more