I sold an item to a buyer (a boat propeller) that was listed with no returns, as it was an older new "old stock" item. The buyer requested a return, which out of kindness I accepted. But as they say, no good deed goes unpunished. After I asked the buyer to return the item, he claimed that it was broken so he wanted me to refund 100% of his money, AND to send him a label to return it. After asking for proof of the "broken" stainless steel propeller, he restated that the item was not as described. After asking for some detail on how I misled him, he only reiterated that he wanted a refund or he was "doing to call eBay." So I decided not to accept the return. In an act of questionable ethics, or really in an act of pure fraud, eBay decided to refund the entire amount to the buyer, and then told me it was my responsibility to get the buyer to return the item. After three attempts to challenge this decision (including asking eBay to explain how they determined that the item was either broken or not as described), eBay said nope. And yes, it goes without saying the buyer is not returning the item and doesn't respond to my pleas to return my item. If presented to someone acting as an arbitrator, this case will quickly be reversed, unless the buyer presents proof that I misled him or shipped him a "broken" item (by the way, it's really difficult to break a 17 lb stainless steel propeller). I'm unable to find the policy in the seller agreement that deal with appeals and arbitration. Has anyone gone through this process before? Any advice would be greatly appreciated!! Jim
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