This buyer bought Christian Dior saddle bag that was in excellent used condition which buyer received within 24 hours after payment was received. The buyer left feedback, “Love it! Just as described. Thank you! Authentic CHRISTIAN DIOR SADDLE BAG BLACK CALFSKIN Gold No Reserve” Days later, the buyer misused the buyer protection policy on eBay and reported a claim that the bag was damaged contrary to her initial feedback. She took 6 weeks to finally return handbag and eBay provided the buyer a wrong return address. Not sure how or why? I sent buyer the correct shipping address but buyer refuses to return my bag. eBay refusing to help and claiming it’s not their issue and I’m out of 5k. On May 16, 2021, I called eBay support and inquired about the return. The manager said that he will close appeal in my favor since buyer did not return my goods. On May 26, 2021 the buyer reopened case through Paypal and filed fraud. eBay then closed case in buyer’s favor within 72 hours and charged in penalty too. I was told my appeal can not be reopened and outraged. This buyer has committed grand theft and eBay is supporting this crime which is appalling and unethical. If anyone has had this kind of issue with eBay please help!!!!! black calfskin Christian Dior saddle bag that was in excellent used condition which buyer received within 24 hours after payment was received. The buyer left feedback, “Love it! Just as described. Thank you! Authentic BAG BLACK CALFSKIN Gold No Reserve” Days later, the buyer misused the buyer protection policy on eBay and reported a claim that the bag was damaged contrary to her initial feedback. She took 6 weeks to finally return handbag and eBay provided the buyer a wrong return address. Not sure how or why? I sent buyer the correct shipping address but buyer refuses to return my bag. eBay refusing to help and claiming it’s not their issue and I’m out of 5k. On May 16, 2021, I called eBay support and inquired about the return. The manager said that he will close appeal in my favor since buyer did not return my goods. On May 26, 2021 the buyer reopened case through Paypal and filed fraud. eBay then closed case in buyer’s favor within 72 hours and charged me penalty too for false listing but cannot say what is false? I asked to reopen appeal and was denied. This buyer has committed grand theft and eBay is supporting this crime which is appalling and unethical. If anyone has had this kind of issue with eBay please help!!!!! thank you.
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