order never received?

[maxah64]

Hi

I purchased and paid for an item. I never received it? I checked with the seller, the carrier,(USPS) it was a very small pkg. It said delivered? But i never got it.

When i spoke to ebay they said wait 3/5 business days, and let them know, I did, they said I will get an ebay 

refund? Now they said I am not?

Why?

Thank you

[eburtonlab]

@maxah64 

Check your order details to make sure the correct address appears there. That is the address the seller is required to ship to.

Contact the shipping service to determine if the tracking number you received was for a package that was addressed to you.

Good advice for dealing with false tracking can be found in the marked solution to this thread:

https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...

What kind of feedback does your seller have?

You can avoid many fake tracking issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.