no payment received

[muset-91]

Hello, 3 of my products were sold in January and February, but the payoonere was not deposited, it seems to have been sent, how do I solve this problem, I could not contact ebay.

[comics-scifi-collectibles · Accepted solution]

@muset-91   Did you link and verify your Payoneer account? 

Here's information on setting up a Payoneer account:

https://www.payoneer.com/solutions/marketplaces-networks/ebay-payout/

#1 Make sure that your eBay account name and address match your Payoneer account and government ID exactly. I had to add my middle name to my eBay account. You can not use a PO box for registration but you can use it for the ship from and to addresses. Verify that here in account settings: https://accountsettings.ebay.com/profile

#2 Enter your backup payment method for selling costs here:

https://ppcapp.ebay.com/myppc/wallet/list Select Manage under the method you want to use then select Preferred for selling costs. I use a credit card so refunds and other selling costs do not come out of my account.

#3 If you have any problems with registration contact eBay customer service:

Since you are located in another country you will need to use  social media option 

Contact customer service by sending a PRIVATE message on social media.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/