You can speak to a live rep - but you can't call them, you have to request a call back.
What do you need help with?
Follow these steps - when the chatbox opens, type in "Agent", then press "send" to bypass the bots and get the options you need.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls. Y
With the Chat option eBay will automatically email you a transcript.
