need photo to complete return request

[lllarry88]

to complete the return it needs a photo and i dont have that capability

[wooden_flower]

Contact customer service.  They can help you open a return without a photo.

To speak to customer service, use the link on the left side of this page “have us call you” - https://www.ebay.com/help/contact_us?id=4002&st=10
 
If you don't see 'have us call you' right under the chat link, click chat.  Then at the bottom of the chat topics, click more, then click contact an agent.