I am a seller, of 20+ years, feedback 100%. A purchase was made, I shipped the next day, the tracking shows the item made it to West of where the recipient lives, and as of now the item is still in the in the same USPS network. The customer opened an item not received, I responded, and I then opened a missing mail case with USPS, waited a few days keeping an eye on tracking, which has not changed. eBay then reminds me to deal with this case, so I refunded the customer thinking seller guarantee, and to my surprise this disqualified the guarantee because I refunded the buyer. Customer service says I should have let eBay do the refund and then I would have qualified for seller guarantee. How is someone supposed to know that is how this rule works when it is not stated anywhere that I could find? This is sorry business on eBay's behalf. What difference does it make if I do the refund and eBay then refund me? Can someone explain it to me? Is it just another way sellers get scre---? Please tell.
wooden_flower Volunteer Community Mentor.
