cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

how to get help from ebay

A seller is refusing to accept the return request. He/She just closed the return request just in three days after I got the item. How can I ask ebay to help me out? 

Message 1 of 3
latest reply
1 BEST ANSWER

Accepted Solutions

how to get help from ebay

@you.kr8   What is the item you are trying to return?  Trading cards have a 3 day return window, other items are 30 days from the date of delivery if the item is not as described.  

 

 What was the reason you selected on the return request?  

Comics-scifi_collectibles Is a Volunteer Community Mentor.
I have been a seller since 2003

View Best Answer in original post

Message 2 of 3
latest reply
2 REPLIES 2

how to get help from ebay

@you.kr8   What is the item you are trying to return?  Trading cards have a 3 day return window, other items are 30 days from the date of delivery if the item is not as described.  

 

 What was the reason you selected on the return request?  

Comics-scifi_collectibles Is a Volunteer Community Mentor.
I have been a seller since 2003

Message 2 of 3
latest reply

how to get help from ebay

@you.kr8 

 

Did you open an "Item Not Received" case or a "Return Request"?

 

If you opened a Return Request, and the reason was something like "I changed my mind" the seller doesn't have to accept the return, if their listing states "no returns"

 

1) Did you open a "case" and what kind of case?

2) If you opened a return case, what was the reason for the return? 

 

 

EastLaneAve  â€¢  Volunteer Community Mentor
eBay member 27 years

Message 3 of 3
latest reply