guest account return issues

[cohar-4631]

Hello! So i ordered a guitar as a guest and I do still have the confirmation email, however when I press the link to get my order details it gives me an error saying "order not found. Unfortunately there has been an error retrieving your order."

Ive tried logging out of ebay and opening the link but then it just asks me to log in and when I do it gives me the same errror? I seriously need help with this one.

[mam98031 · Accepted solution]

@cohar-4631 

See if the link below helps you.  If it doesn't help you enough, come on back and I'll do my best to help you more.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-...

[cohar-4631]

So I did the eBay guest return info request thing, when should I get the email from them?

[mam98031]

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@cohar-4631 wrote:

So I did the eBay guest return info request thing, when should I get the email from them?

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IDK, I have never had to do this process.  I would have thought you would have gotten one right away.  You may need to contact Ebay directly.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home