feedback revision

[arky-alley]

I recieved a negative feedback which I appealed and lost.  I reached out to the buyer and offered a full refund and she said she would change the feedback.  I have gone through the you tube on how to send a request for revision but there is nothing to click on under feedback like there is in the video .  how do I get to that box.  In the demonstration he has a revision request spot to click on I don't on my seller hub for this transaction.

[rfmtm]

Send a feedback revision request to your buyer

You can only request a revision for feedback that is less than 30 days old. You can make 5 feedback revision requests per calendar year.

http://feedback.ebay.com/ws/eBayISAPI.dll?ReviseFeedbackInitiate