cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

feed back

Left feed back on two items purchased.  Checked the sellers feedback rating and I see the one feedback but not the other.  One feedback was positive and the other was negative

 

Why does not the negative feedback show.

Message 1 of 2
latest reply
1 REPLY 1

feed back

Hi @ussjfkf14d

 

eBay may remove feedback if your feedback violated feedback policies ---> https://www.ebay.com/help/policies/feedback-policies/feedback-policies?id=4208

 

If your feedback did not violate feedback policies, a seller can have negative or neutral feedback removed by the following:

 

Source:(https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345)

  • A buyer demanded something not offered in the original listing
  • A buyer retracted their bid or didn't pay
  • An item arrived late but tracking shows that you shipped on time
  • Severe weather or carrier disruptions caused the item to arrive late
  • Transaction covered under Payment dispute seller protections
  • An item is returned after it was used or damaged by the buyer
  • A buyer retracted their bid or didn't pay
  • A buyer demanded something not offered in the original listing

 

 
 
 
 

 

Top rated seller protections:

  • A buyer falsely claims an item was not as described
  • An item is returned after it was used or damaged by the buyer
 

 

 

I am not an eBay employee but I sure feel like one sometimes
eBay Community Mentor Since 8-07-2023
Used to be panda75654
This is my only account. I do not own any other eBay accounts and will not ask for personal information. Stay safe!
Message 2 of 2
latest reply