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empty envelope arrived

My item was not delivered because the envelope arrived empty from the post office.  However tracking says that it arrived.  So I cant start an item not received case because of tracking, but still have no item. since ebay no longer takes phone calls what do i do? Im hoping the money back guarantee will work, but not sure how if I can't open a case.

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empty envelope arrived

You open a Return Request for an "Item Not as Described"  (do not select "not received) in the Resolution Center.

https://resolutioncenter.ebay.com/

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