ebay return policy, "item not as described"

[gmairs]

Are there other sellers who have encountered buyers use of this option when they believe an artist signed item is not legit and they have nothing other than personal statement as proof.  Seems to me the option opens a large grey area for buyers to get refunds regardless of existing seller refund policy.  Is there a way to ask ebay to look at the details of such a claim or do i just need to accept, and move onward.

[comics-scifi-collectibles]

@gmairs   Accept and move on.  Here's how the policy works:

If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.  

The eBay Money Back Guarantee overrules your returns policy.   Your return policy only applies if the buyer files a buyer's remorse return:  Doesn't fit, changed mind, etc.  

If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.

If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&quer...

Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns.  The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.

Seller protection: 
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Sel...

[gmairs]

i thank you for being direct and to the point.  It is well received.  Granted, i feel the action is an example of an ebay policy loop hole that is unfair to the seller and encourages dishonestly for some, but that is a social soap box for another day.  

[janet9988]

Well if you list an item as signed by the actual named artist did you provide proof?