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ebay has wrongly applied a defect to a buyer

I need help contacting ebay.  The buyers and I worked thru a situation concerning shoes that did not fit.  They were returned and I gave a partial refund and shipped some new shoes out.  For some reason, ebay has catagorized this as a buyer defect.  I guess I picked a wrong reason on why the return was made.  But that was the closest one to what happened.  How to I get hold of a representative to fix this situation?  Ragandbonz

 

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