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This is a common problem because the ESUS scan codes are proprietary to eBay. The local clerks at the receiving and delivery ends are not able to scan the codes. Only the major sorting hubs between are able to read the ESUS scan codes.
It sounds like you may not be near a major sorting hub that has that equipment, so the envelopes are not entering the parallel tracking system.
One buyer reported that trading cards using the ESUS codes took an entirely different, and less direct, route than cards sent first class package from the same seller. That is because once the ESUS tracked items entered the system, they were routed through other hubs that could also read the numbers.
eBay staff has stated that sellers who use eBay Envelope labels, which may not always track, do so at their own risk of losing top-rated seller status.
There is a little more tracking detail on this site, which can sometimes assuage buyers:
https://www.trackmyshipment.co/
Usually, the complaint is that tracking shows the item as "delivered" or "out for delivery", and it doesn't actually arrive until a few days later. That is because the last major hub estimates the delivery and then puts the package back into the local delivery system, which may or may not meet that estimate.
This is a common problem because the ESUS scan codes are proprietary to eBay. The local clerks at the receiving and delivery ends are not able to scan the codes. Only the major sorting hubs between are able to read the ESUS scan codes.
It sounds like you may not be near a major sorting hub that has that equipment, so the envelopes are not entering the parallel tracking system.
One buyer reported that trading cards using the ESUS codes took an entirely different, and less direct, route than cards sent first class package from the same seller. That is because once the ESUS tracked items entered the system, they were routed through other hubs that could also read the numbers.
eBay staff has stated that sellers who use eBay Envelope labels, which may not always track, do so at their own risk of losing top-rated seller status.
There is a little more tracking detail on this site, which can sometimes assuage buyers:
https://www.trackmyshipment.co/
Usually, the complaint is that tracking shows the item as "delivered" or "out for delivery", and it doesn't actually arrive until a few days later. That is because the last major hub estimates the delivery and then puts the package back into the local delivery system, which may or may not meet that estimate.
