defective item and seller does not accept returns

[gl6236]

cant find a link to contact ebay

[dryophelia]

@gl6236 

eBay’s Money Back Guarantee is the automated process to get your refund. The sellers return policy has nothing to do with your situation. 

You will have to open a case for ‘item not as described’. 
Follow the steps and keep an eye on the process. Don’t let the case time out or deadlines to pass. Don’t let the seller convince you to close the case, for any reason. 

[gl6236]

I tried to do this but it says seller does not accept returns. it refers me to ebay money back guarantee. From ther i just get sent back to the previous page where i am told to contact the seller. From there back to the    guarantee. A big circle. I got the item on Friday and It is now Tuesaday.. Perhaps the 3 business days has  not passed?

[kensgiftshop]

---

@gl6236 wrote:

I tried to do this but it says seller does not accept returns. it refers me to ebay money back guarantee. From ther i just get sent back to the previous page where i am told to contact the seller. From there back to the    guarantee. A big circle. I got the item on Friday and It is now Tuesaday.. Perhaps the 3 business days has  not passed?

---

The MBG overrules their No Returns.

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

[gl6236]

Thank you for the information, I was finaly able to contact ebay. I found a link where I could request a phone conversation. They told me they would step in and moderate a solution and if we did not resolve they would give me a full refund and i will not have to return the item.  So far the seller has made no attempt to contact me at all. It looks like I will get my purchase price with shippng refunded. I dont understand why the seller refuses to work something out.  I was willing to keep the item if he gave a partial refund and i wrote and told him that.  I guess now he will lose anything gained from the sale. The item was around 50 dollars.