credit for reprinted shipping label

[deweybeats1]

I had to reprint a shipping label to add insurance. I have not received credit for the unused label. The item has been shipped and delivered. The item still shows it needs shipped and under the tracking and manage shipping tab it shows carrier has rejected as cancelation rejected. it was shipped usps priority. I still have the original printed label.

How do I resolve and receive credit back?

Thanks

[fashionsandbeauty4u]

@deweybeats1 

If you purchased a label on eBay that was never scanned, you have up to 28 days to void that label. It will then take around 21 days to see the refund.

[deweybeats1]

Thanks, but if I go to cancel the label under actions it states 

Cancel your shipping label

This shipping label can't be cancelled. The carrier has already rejected your previous request.

Go to shipping labels

If I go to the order, it says I can still purchase a label?

It shows order has not been shipped even though it was shipped.

What can I do?

Thanks

[fashionsandbeauty4u]

@deweybeats1 

Your best bet is to message eBay on their Facebook page 

Www.facebook.com/eBay

They can take a look at your Account to see what's going on.