07-24-2022 03:37 PM
buyer bought 2 items. already paid shipping on both items. wants combined shipping. how do i do this?
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07-24-2022 04:29 PM
This is how I handle combined shipping if the buyer doesn't request an invoice>
If the buyer has not paid yet:
Go to your sold listings on a PC and select send invoice from next to one item. The next page will then have all of the items from your buyer. Weigh and measure the new package and then adjust the shipping price.
Look up the shipping price using this tool: https://www.ebay.com/shp/Calculator
Here's how to send an invoice:
https://www.ebay.com/help/selling/getting-paid/sending-invoices-buyers?id=4139&st=12&pos=1&query=Sen...
If the buyer has already paid:
Go to the sold item and select Send Refund from the drop-down menu next to the item.
Next screen select the reason for the refund> enter the amount> submit I like to take some off of each item and not the order total just in case on item is returned.
When you print the labels if the buyer paid without an invoice then be sure to select all items then select print shipping labels from the top the list. This will then apply the tracking to all items in your order, this is very important.
I suggest you allow combined shipping in your account settings so that in the future buyers can request an invoice from their cart:
https://www.ebay.com/ship/prf
I set my combined shipping date to 7 days as I occasionally run auctions.
07-24-2022 04:29 PM
This is how I handle combined shipping if the buyer doesn't request an invoice>
If the buyer has not paid yet:
Go to your sold listings on a PC and select send invoice from next to one item. The next page will then have all of the items from your buyer. Weigh and measure the new package and then adjust the shipping price.
Look up the shipping price using this tool: https://www.ebay.com/shp/Calculator
Here's how to send an invoice:
https://www.ebay.com/help/selling/getting-paid/sending-invoices-buyers?id=4139&st=12&pos=1&query=Sen...
If the buyer has already paid:
Go to the sold item and select Send Refund from the drop-down menu next to the item.
Next screen select the reason for the refund> enter the amount> submit I like to take some off of each item and not the order total just in case on item is returned.
When you print the labels if the buyer paid without an invoice then be sure to select all items then select print shipping labels from the top the list. This will then apply the tracking to all items in your order, this is very important.
I suggest you allow combined shipping in your account settings so that in the future buyers can request an invoice from their cart:
https://www.ebay.com/ship/prf
I set my combined shipping date to 7 days as I occasionally run auctions.
07-24-2022 04:48 PM
Thank you!
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