cell # changed since last purchase

[barbat_89]

I can't verify myself b/c my cell # has changed since my last purchase

[ewsupply]

The CS group can provide support on this matter, you can reach them on the Help page for assistance. Had gone thru something like this before at the time when I became an active seller again on this platform.

[comics-scifi-collectibles · Accepted solution]

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@barbat_89 wrote:

I can't verify myself b/c my cell # has changed since my last purchase

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You will need to update your cellphone number in account settings on a computer>  

https://accountsettings.ebay.com/profile

If you need more help you can request a call back using different number than on your account.  The easiest way is to use this direct link that bypasses the bots. 

Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay