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cancelled and refunded but order still showing up in my sold items waiting to be shipped

Immediately after selling the item I realized a typo, and I contacted the buyer and told them I needed to cancel the order.  I completely refunded in full.

3 times I clicked on the item and cancelled it, I got a message ebay would review within a few hours or days.   Several days later I did it again.  Now it has been over 30 days,  and I don't see any phone number for ebay or anyway to get this off my sold list.

any help is appreciated.

 

P.s.  I had one other order I cancelled, and this did not happen.  Honestly, I am new and I can't remember if I did them exactly the same, but I did look up how to cancel before doing it, and thought I had done it correctly.

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