07-20-2021 03:01 PM - edited 07-20-2021 03:02 PM
customer bought 2 of same item in order but we only have one in stock. he still wants the one we have, how can we cancel one of them and process the other one?
07-20-2021 03:25 PM
I don't think you can cancel part of a quantity on an order.
Best to cancel the entire order and relist just the 1 item, have them buy it again.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.