cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

cancel one item in order

customer bought 2 of same item in order but we only have one in stock.  he still wants the one we have, how can we cancel one of them and process the other one?

Message 1 of 2
latest reply
1 REPLY 1

cancel one item in order

@drsmoke918 

 

I don't think you can cancel part of a quantity on an order.

Best to cancel the entire order and relist just the 1 item, have them buy it again.

 

Message 2 of 2
latest reply