10-05-2024 04:51 PM
How do I cancel an order I made as a guest. The process keeps taking me to an area to open an account. When I sign in on my account, it won't accept it because it's a pre-existing account. (My order as a guest doesn't show up there anyway.
Even better yet would be a phone number to talk to a person.
Thank you.
10-05-2024 05:12 PM
Purchases made as a guest are separate from purchases made as a registered member. You will need to sign in with the email address you used as a guest along with the PASSCODE that ebay sent to you in an email. Then you can file a Returns Request or Cancellation request.
To contact Ebay Customer Service, use this link and click on "Have us call you" or "Chat with us":
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
Customer Service is open 5:00am to 9:30pm Pacific time.
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