can you send a video in messages?

[mkm629]

i bought a clock that does not work. There was a part rattling around inside as well as the buttons don't operate. I told seller who asked me for a video. Messages only seem to allow still phots. What to do? 

[mega-ma-roo]

Read this article:   Return an item for a refund | eBay

How to request a return through My eBay

1. Find the item in your Purchases.
2. Select Return this item from the menu on the right.
3. Select your reason for the return and enter a comment about why you're returning it.
4. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Make sure to follow our Images, video and text policy when you're uploading images.
5. Select Confirm return.