can't send message to seller to ask question!

[bugtothefuture]

I need to ask a seller a particular question. When I go thru the steps to "contact seller" a popup box appears with a "send message" button at the bottom. But when I try to type in the popup box to write the message nothing happens, no words appear. Any advice will be appreciated! Thanks. 🙂

[eburtonlab]

@bugtothefuture 

Are you clicking on the "Send message" text and typing your message in the box that appears?

https://community.ebay.com/t5/Ask-a-Mentor/unable-to-contact-seller/m-p/34794053/highlight/true#M790...

[bugtothefuture]

Thanks so much. Amazingly I just figured it out. A tiny box appears at the bottom within the popup box.  I discovered you have to type over the grayed out "send message" in the box to actually compose the message. <sigh>  I really appreciate your help! Best wishes. 🙂

[eburtonlab]

You are very welcome.

Lots of folks are confused by the new message layout -- you are not alone.